Email and chat
Lesson 2 of 8 · about 6 minutes
Put the important part first
Say what you need in the first line. Then give the detail.
Avoid pictures of text
A screenshot of a timetable cannot be read by a screen reader. Type the information instead, or attach an accessible document as well.
Be careful with emoji
Screen readers read emoji out loud by name. Three clapping hands become "clapping hands clapping hands clapping hands". Use one, or none.
Give people time
Do not expect an instant reply. Some people use slower communication methods, and that is fine.